IT Help Desk

Businesses rely on an IT help desk service to respond to employee support requests and keep their business at peak productivity. An effective help desk provides not just friendly and talented help desk technicians, vigilant service quality management, and documented processes for IT support. The Astute Technology Management team has been providing IT help desk service to cities across Ohio for over 20 years. During that time, we’ve earned consistent 5-star reviews from our clients, with special recognition for our help desk staff. If you’re looking for for fast, friendly, and expert help desk staff to keep your staff productive, reach out to our team for help. We’re here to help!

When Should You Hire Your First Managed IT Service Provider?

When Should You Hire Your First Managed IT Service Provider?

By on May 13, 2022 in IT Help Desk, Managed IT Services, Virtual Chief Information Officer | 0 comments

Small businesses can get by with hourly IT support — to a point. Paying someone to come onsite when there’s a problem on a computer or server is an easy arrangement. If everyone in your organization is at least a little computer savvy, this “break-fix” model feels like a good value. After all, why should you pay for IT support when you don’t need it?

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