Growing businesses in Ohio need more than just an IT support company to be successful, they need a team of trustworthy, dependable experts who will always go above and beyond to earn their business and loyalty.
Astute Technology Management has earned the loyalty of businesses in Columbus and Cincinnati by being that partner. We offer fast response times, meticulous IT strategy, and world-class cybersecurity expertise, but we also offer a feeling of being cared for that sets us apart from our competitors.
As computer networks expand beyond your office to accommodate remote employees, work from home, and new technologies, the Astute Technology Management team will be there by your side to guide you through every challenge.
We’re Ohio natives and love helping our local businesses thrive. To help our partner succeed, we provide service quality that wins consistent 5-star reviews from our clients across the state.
We don’t do web design or digital marketing, we’re focused on servicing the network support needs of Ohio’s healthcare, commercial construction, and professional services firms. Limiting our scope means that our clients can feel confident that we’re solely focused on your technology.
Fast support is critical to your team’s efficiency and satisfaction. We guarantee that any critical issues will receive a less than 60-minute response time. Our 24/7 support ensures that your business needs are met when you need them, even outside your normal 9 a.m. to 5 p.m. workday.
Monthly and quarterly status meetings between our team and yours helps you stay proactive about your technology. Businesses also rely on our virtual chief information officer (vCIO) team to help them identify new and important technologies, plan network upgrades, streamline their budgeting, and ensure that their IT provides the maximum return on investment.
All technicians are Comp TIA A+ certified with their practical and applications skills vetted out during the interview process. Our team is local to Ohio – not contracted from overseas or states away. We understand how frustrating computer issues can be, and we are here to help!
Take firm control of your cybersecurity vulnerabilities and face the latest threats with confidence. You can rely on our vCIO team to uncover the weaknesses in your network, mitigate your risks in the most efficient, cost-effective way possible, and provide open communication throughout.
Eric founded Astute Technology Management under the name Eric Madden Consulting in 1998 and has since overseen and directed the firm’s growth into the 16-person team it is today.
In addition to his duties as president of the company, Eric is involved in numerous charity and business ventures throughout the Columbus area. He’s also an avid golfer who enjoys playing local courses, and courses around the country.
Eric still considers himself a computer nerd who enjoys learning about all facets of technology (especially cybersecurity) and how to leverage technology to improve both his life and the lives of those around him.
His love for technology started when his father purchased him a Tandy 1000 computer, in the 90s which prompted him to pursue a B.S. in Computer Information Systems, from DeVry University.
Kane obtained multiple vendor certifications while honing his technology skills in college before teaming up with Eric to start building Astute Technology Management at the young age of 21 years old.
For the past 13 years, he’s worn several technical hats within the company, including virtual chief information officer (vCIO), defining the company’s service desk culture, and serving as a primary cybersecurity lead for businesses throughout Ohio.
He now uses his hands-on technical expertise in all aspects of Astute Technology Management, ensuring service quality and supporting our technical team. When he’s not thinking about business IT, he’s playing golf or traveling with his 3 children.
Aaron has been managing computer systems and IT help desks for over 20 years. He currently uses his experience as service manager at Astute Technology Management, heading the technical support staff to meet our service-level agreements and ensure customer service success.
In his free time, he enjoys writing music and coaching youth basketball, and spending time with his wife and two children. He’s also been involved in the Dancing for Life breast cancer fundraiser for over a decade and is passionate about cancer awareness.
Aaron holds a B.S. in Computer Information Science with a minor in telecommunication from Ohio State University.
Anna serves as the director of operations and sales, leading the human resources and financial functions of the company, while helping Astute find and hire the best talent for each role and guide its investments in marketing and promotions. In addition, she also plays a key part in the company’s front-line sales efforts.
Before joining the Astute Technology Management team in 2019, she worked in the healthcare and dentistry industries for 22 years as a treatment coordinator and clinical operations manager.
Scott has over 15 years of technical IT experience, which he uses to spearhead Astute Technology’s virtual chief information officer (vCIO) team. His job duties include helping guide our client’s IT strategy and roadmaps, ensuring that projects are completed on time and on budget, and ensuring that all our clients feel our commitment to win-win partnership.
He has many interests outside of technology. Scott is an active fundraiser for Pelotonia, a two-day bike ride in Columbus that raises funds for cancer research. He’s also an avid golfer who enjoys keeping Eric Madden on his toes.
"As our company has continued to grow we found that it was not cost effective to continue to try and do all of our own Network Administration and End User support for our employees. The team at Astute is always very friendly and give some of the best customer service around. I would highly recommend Astute for anyone looking to outsource their Network Administration and or End User support."
"We partnered with Astute Technology Management a few years ago and the experience has been great. I recommend them for managed services for various reasons. They are tech savvy and customer service oriented, reliable and trustworthy, they care about the work they do, listen to what your business needs are, and provide very helpful insight and/or recommendations based on their knowledge and expertise."
"Astute Technology has been a great addition to our technology solution. They have a leadership philosophy that mirrors our organizational culture, and a unique attention to detail. We are extremely happy to have Astute providing our technology oversight!"
"We have been with Astute Technology Management for over 10 years and couldn't get by without them. Their attention to detail and timely support are invaluable, and they are always willing to provide guidance whenever we call."
"With the pace of change what it is today, it would be easy to worry about managing our IT assets. I've found it much more productive to trust Astute Technology Management. They deliver. They care."
"Professional team, responsive, and very knowledgeable. Our company has more than 75 employees and Astute TM has been able to quickly and efficiently identify troublesome areas within our network infrastructure, support our users, and provide excellent guidance on how company can grow without our technology becoming a burden to the business."
"The most valuable thing astute technologies has given me, is peace of mind in knowing that I am compliant and secure. With the security measures Eric and his staff put in place, I am confident that my patients' data will not fall into the wrong hands."
"When I run into an issue in our network that I can't resolve on my own, Astute Technology Management is usually who I call. Their knowledgeable people identify and correct the problem promptly. In the event that it is not immediately resolvable, they pursue and find the solution. Great people to work with!"
"Astute has always showed us great service and gone above and beyond to help in any way they can. Their staff is personable and makes you feel like you're not just another customer, but someone that they genuinely want to help."
"Our company was having consistent Internet connectivity issues which of course leads to productivity issues and expense. Astute Technology Management assessed our situation and needs then proposed a range of solutions for us to choose from that went beyond just Internet connectivity. Through that process we experienced A high level of knowledge, speed, customer service, professionalism and follow up which I truly appreciate. Our “uptime“ has never been better."