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Managed IT Services

Your Network Monitored 24×7

Allow Astute Technology Management to monitor your network 24×7 with our Managed IT Services. We identify and resolve potential problems before they cause downtime. In addition, you have the comfort of knowing that we are also performing critical preventative maintenance that will keep your business online and secure – all at a predictable cost.

Included Services

Below are some of the services included in our typical Managed IT offering:

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We use the same tools to monitor your network that large organizations use to monitor their networks, 24 hours a day 7 days a week. When an issue is detected, a ticket is automatically opened with our Help Desk and our technicians begin the remediation process.

Our office is open 8 AM to 6 PM, Monday through Friday (excluding holidays); however, a technician is on call and available to assist anytime.

We don’t just support a workstations Operating System; we are also tenured in supporting most common applications small to medium businesses use (like Office, QuickBooks, etc.). Occasionally we will come across a specialized application which we haven’t seen (it’s rare); however, we will work with the application vendor on your behalf to support the application.

We believe all workstations should be running antivirus. To make this philosophy simple to implement, we include (no additional charge) antivirus licensing for all devices we support.

Want to ensure all mobile devices with access to business email have a PIN? We manage mobile devices as well.

We’ve invested in a sophisticated system which helps us keep all Windows devices we manage up to date. Our system can push out, or sometimes equally importantly prevent from pushing out, Windows patches.

The same system which manages our Windows patching can also manage updates for common non-Microsoft applications (such as Adobe Reader, Java, etc.). This reduces users’ frustration with frequent pop-ups asking the user to update.

We don’t feel the customer should be penalized (charged more) if an issue requires a technician to resolve onsite. Seems it would be in both parties’ best interest to resolve the issue as soon as possible. Thus, both remote and onsite support are included in our contracts.

Our management system keeps track of all assets under management. This allows us to provide reports on device age, which helps with budgeting of replacement devices.

Concerned you haven’t purchased adequate Microsoft Office licenses? We perform a license compliancy audit as part of our onboarding. Additionally, we continue to maintain your compliancy throughout our relationship.

We believe regular preventative maintenance increases the usable life of a workstation, and increases employee productivity by ensuing highest workstation performance. Our advanced systems perform weekly maintenance on all workstations we manage.

It’s one thing to say we adhere to best practices; however, we have invested in advanced assessment tools to ensure we are managing networks according to best practices. We perform network assessments on all networks we manage every quarter.

Part of maintaining a healthy IT environment is addressing concerns. We feel the best way to address these concerns is in person. That’s why we schedule onsite status meeting each month. We’ll give you a quick update on the health of your network and any in progress projects, but we’ll have plenty of time to answers any questions you might have.

We have accounts with all the major IT distributors. This allows us to provide our customers a one-stop shop for buying. Additionally, given our buying power we can help our customers save a little money.

Hate talking “technical” with other vendors? We don’t mind. We enjoy it. We work with your other IT vendors (think Internet Service Provider) to help resolve issues quicker.

We believe all customer data is important. No matter if the customer is in Healthcare or Construction. That’s why whenever we decommission a device for a customer, all storage devices are removed and destroyed via a NAID AAA Certified partner.

Good password hygiene is vital to the security of an organization. We have partnered with Passportal to provide our customers with a complete password management solution, no additional charge.

Ready to discuss your specific IT needs?
Contact Us!

Astute Technology Management services small to medium sized companies in the central Ohio area. Cities include Dublin, Powell, Worthington, Westerville, New Albany, Gahanna, Reynoldsburg, Canal Winchester, Lancaster, Grove City, Hilliard, Upper Arlington and Columbus.