Managed IT services from Astute Technology Management eliminate technology headaches, secure your business, and keep
you ahead of the competition.
We’ve designed our managed IT services to give your business everything it needs to achieve technology confidence.
Vigilant help desk support, unlimited onsite engineering support, IT strategy and consulting—all for a single monthly fee.
But our IT expertise isn’t all that makes us unique, it’s our commitment to customer services that’s made us the most trusted IT company in Ohio.
The reason is simple. You expect your IT partner to always pick up the phone, always provide a fast answer to your problem, and always put a smile on your face while doing it. It takes us on average just 4 minutes to review and assign a client’s IT support request.
IT service and support that maximizes your business productivity while earning your trust; that’s our promise.
We’re a trusted IT strategy, support, and security partner to Columbus’ thriving business community.
The Astute office in Ohio’s Queen City is always available to provide responsive IT support.
Partnering with the right managed IT service provider will provide the vigilance and skill to take full control of your IT.
We’ve designed our solutions to give you, the growing Ohio business, all the IT support you need to thrive.
Proactive vs. Reactive IT Management
The core of the managed IT services model is proactivity. We don’t wait around until something goes wrong to maintain your network. Instead, we focus on maintaining your business’s uptime by closely monitoring your technology and addressing issues before the impact your productivity.
Unlimited Remote and Onsite Support
We can solve most of your technology problems remotely, without having to interrupt your team. But, if we do have to come onsite to repair a broken computer or system, there won’t be any additional charge. Fully inclusive pricing absolutely means no hidden fees or surcharges that disrupt your budget.
A Meticulous Approach to Fast and Responsive IT Support
We don’t just take IT support requests and make you wait in line for help. Instead, our service delivery coordinator (SDC) reviews and triages all service requests, ensuring accountability, service quality, and timely responses to urgent requests.
Here are some of the metrics the SDC measures to ensure our service level objectives.
Initial Response: The time it takes a human to review your support request after we’ve received it.
Tech Engagement: How quickly a technician starts to work on your ticket after it’s been assigned.
Resolution: How long it takes a technician to resolve a ticket once they’ve begun their work.
Businesses across Ohio are struggling with cybersecurity. Staffing your own cybersecurity team is impossible, with salaries for IT security experts far beyond what most businesses can afford.
With the complexity of business networks growing each year to include mobile devices, new cloud applications, and third-party vendors, how can a small business realistically get a handle on security?
The answer is by partnering with an expert. Included in our flat-rate solutions are all the cybersecurity protections you’ll need to feel good about your protections for both in office and remote personnel.
Your managed IT services partner must take the time to understand your business, or else they won’t be able to provide the insight and support you need to truly thrive.
From the first interaction with the Astute Technology Management Team, we’ll make your business and technology a top priority. That includes talking about your business goals, doing a thorough network audit, understanding your security and compliance requirements, and much more.
That commitment doesn’t stop at onboarding. To ensure your long-term satisfaction, you’ll have complete access to our client success team who will gather feedback and make sure we adjust our services to meet all your needs.
Most businesses don’t want to spend time thinking about how technology has evolved, or what they need to do to stay ahead of the curve.
They want to focus on what they do best, serving their customers, and growing their business.
Our virtual chief information officer (vCIO) provides the strategic support and expertise that our clients need to align their business and IT goals, without having to hire an expensive senior IT manager or consultant.
Identify strategic objectives
Define your business goals
Embark on an action plan
Implement new technologies
Improve use of technology
IT Roadmap
Define and execute a clear plan for strategic upgrades and maintenance for your network, giving your team the right tools to stay ahead of both the latest technologies and the competition.
IT Procurement
We help you navigate each step of your IT projects, from planning and strategy, to choosing the right products for your business goals, migrating data and services as needed, and ensuring that new systems integrate with your legacy network.
Who is the best managed IT service provider in Columbus, Ohio to augment or replace your internal IT department?
Businesses that have never worked with a managed services provider before naturally have a lot of questions. This FAQ will explore the most commonly asked questions and answers about this IT support model.
"As our company has continued to grow we found that it was not cost effective to continue to try and do all of our own Network Administration and End User support for our employees. The team at Astute is always very friendly and give some of the best customer service around. I would highly recommend Astute for anyone looking to outsource their Network Administration and or End User support."
Joshua S.
"We partnered with Astute Technology Management a few years ago and the experience has been great. I recommend them for managed services for various reasons. They are tech savvy and customer service oriented, reliable and trustworthy, they care about the work they do, listen to what your business needs are, and provide very helpful insight and/or recommendations based on their knowledge and expertise."
A. Goff
"Astute Technology has been a great addition to our technology solution. They have a leadership philosophy that mirrors our organizational culture, and a unique attention to detail. We are extremely happy to have Astute providing our technology oversight!"
Aaron D.
"We have been with Astute Technology Management for over 10 years and couldn't get by without them. Their attention to detail and timely support are invaluable, and they are always willing to provide guidance whenever we call."
David H.
"With the pace of change what it is today, it would be easy to worry about managing our IT assets. I've found it much more productive to trust Astute Technology Management. They deliver. They care."
Doug P.
"Professional team, responsive, and very knowledgeable. Our company has more than 75 employees and Astute TM has been able to quickly and efficiently identify troublesome areas within our network infrastructure, support our users, and provide excellent guidance on how company can grow without our technology becoming a burden to the business."
Stephen H.
"The most valuable thing astute technologies has given me, is peace of mind in knowing that I am compliant and secure. With the security measures Eric and his staff put in place, I am confident that my patients' data will not fall into the wrong hands."
Sarah T.
"When I run into an issue in our network that I can't resolve on my own, Astute Technology Management is usually who I call. Their knowledgeable people identify and correct the problem promptly. In the event that it is not immediately resolvable, they pursue and find the solution. Great people to work with!"
Mark S.
"Astute has always showed us great service and gone above and beyond to help in any way they can. Their staff is personable and makes you feel like you're not just another customer, but someone that they genuinely want to help."
Olivia B.
"Our company was having consistent Internet connectivity issues which of course leads to productivity issues and expense. Astute Technology Management assessed our situation and needs then proposed a range of solutions for us to choose from that went beyond just Internet connectivity. Through that process we experienced A high level of knowledge, speed, customer service, professionalism and follow up which I truly appreciate. Our “uptime“ has never been better."
Sean W.
Astute Technology Management is Ohio's premier IT service provider, increasing employee productivity through innovative solutions and exceptional user support.
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