IT Support

IT Support When You Need It Most

Every business has it – Monday. The phones are ringing, your email Inbox is full, your calendar is booked until 6 PM and your office administrator can’t get logged in. On top of it all, your IT support technician is off for the week.

Astute Technology Management provides 24/7 support when you need it most. We understand that downtime can be inconvenient to downright critical for business operations. Our support technicians are here to support every team member, every machine 24 hours per day, 7 days per week. Got a printer that won’t print? No problem. Server issues? We received an alert over the weekend and patched it for you before you even noticed. Locked out of your email? We’ve got you covered.

Astute Technology Management’s managed IT services is local to Columbus Ohio. We want to be sure if one of our technicians needs to be dispatched to a location, there is no more than 60-90 minutes travel time involved. This allows our clients to receive the fastest response and resolution time possible.

CompTIA Certified Technicians

We have a team of experts with different skills sets to ensure all our client’s issues can be remediated. Our help desk technicians are, at minimum, CompTIA A+ and Network+ certified which means they have completed entry-level technology training. It is a vendor-neutral certification, with an emphasis on the expertise needed to work as a computer service technician, troubleshooting and repairing PCs. We also have baccalaureate degreed engineers on staff and working the help desk who are certified in the highly sought after and extremely difficult to attain Microsoft Security Systems Certification as an Administrator and Engineer. All our technicians and engineers coordinate their work flow under the direction of our Director of Services. This ensures client support queues are distributed efficiently and appropriately based on difficulty and issue criticality.

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Astute Technology Management services small to medium sized companies in the central Ohio area. Cities include Dublin, Powell, Worthington, Westerville, New Albany, Gahanna, Reynoldsburg, Canal Winchester, Lancaster, Grove City, Hilliard, Upper Arlington and Columbus.

 
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    "Astute has come onboard and done a fantastic job of integrating themselves into our environment relatively seamlessly."

    Joshua S.

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    "Astute has been a valuable partner in managing our day to day IT infrastructure."

    Steve D.

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    "We have been with Astute Technology Management for over 10 years and couldn't get by without them."

    David H.

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    "We partnered with Astute Technology Management a few years ago and the experience has been great. I recommend them for managed services for various reasons."

    A. Goff

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    "Astute Technology has been a great addition to our technology solution. We are extremely happy to have Astute providing our technology oversight!"

    Aaron D.

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    "We have been with Astute Technology Management for over 10 years and couldn't get by without them. Their attention to detail and timely support are invaluable, and they are always willing to provide guidance whenever we call."

    David H.

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    "With the pace of change what it is today, it would be easy to worry about managing our IT assets. I've found it much more productive to trust Astute Technology Management. They deliver."

    Doug P.

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    "Professional team, responsive, and very knowledgeable."

    Stephen H.

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    "Astute Technology designed, built and installed my entire network when I first went digital. They made the entire process simple for me which is perfect because I have little IT knowledge and even less time."

    Sarah T.