There are times when even the most dedicated in-house IT staff will need help. With a million tasks on the to-do list, there’s no way a small internal IT department can manage your daily support needs, strategic projects, and cybersecurity with consistency.
Co-managed IT solutions from Astute Technology Management reduce stress for your IT team, freeing them to focus on the work they’re best at and giving your organization an assurance that no matter what technology issues you face, you always have the support you need.
Minimize downtime and maximize IT capabilities
Maximize uptime and resolve IT issues faster
Meet cybersecurity challenges with greater full confidence
Allow your IT team to focus on strategic, revenue-generating work
Fully managed IT services is where we take manage your entire network for you. This includes preventative maintenance, help desk support, IT consulting services, and managing your security posture. This approach helps you maximize network performance without an in-house IT team.
The benefit of co-managed IT services is that businesses don’t have to give up your internal IT staff. This model allows midsized businesses to maintain full total control over their IT infrastructure, keep experts onsite to answer questions, while also filling skill gaps and meeting their technology goals.
Every growing business is unique, which is why you can’t trust all the managed service providers in our area to provide an impactful co-managed solution.
Effective co-managed partnership starts with a deep understanding of the complexities of your network, the strengths and habits of your IT team, and how to work in a very limited service-level agreement.
That requires decades of experience in the IT services field as well as the sensitivity and soft skills to make your staff feel listened to and supported.
The Astute Technology Management team has poured all its experience into designing the best co-managed solutions in Columbus and Cincinnati, providing your team with targeted support in only the areas they want, while leaving the tasks they choose to handle completely in their hands.
We’ve designed our co-managed IT solutions to fill your most pressing network management and security weak spots. Here are some of the common constraints that we can relieve for businesses in Ohio:
Network Patching Management
Keeping hardware and software up to date with the latest security patches is critical for network stability; it’s also a major drain of time and energy. We have the processes and tools to keep your network patched and secure and free your team of this tedious task.
Help Desk Support
Running an effective help desk service is a major investment that isn’t usually worth doing internally. We’ll hire, train, and upskill IT support technicians, so you don’t have to get stuck in a cycle of managing employee churn.
IT Project Management
The larger the company, the more likely they have legacy equipment, multiple office locations, or significant network-related projects on the horizon. We’ll provide the manpower and insight your IT staff needs to keep those projects under budget and on schedule, until success.
As new generations move into the workforce, some organizations find the need for comprehensive IT support isn’t as important as it once was.
Do either of these describe your business?
Scenario 1 – Your business has a young team who grew up using computers and can solve simple computer problems on their own. However, they need support from a virtual chief information officer (vCIO) or IT leader to help guide their investments and technology strategy, ensuring strong alignment with your business goals.
Scenario 2 – Senior IT leaders already have a firm grasp on your budgets and strategic initiatives but are drowning in menial IT support tasks. We step in and help manage help desk tickets, help with device security, network monitoring, and other maintenance tasks.
If you’re experiencing a different set of problems and need support, we encourage you to contact the Astute Technology Management team to discuss your pain points and let our team explain all the ways we can improve consistency and reduce stress.
Strong partnership between your internal IT team and an external provider isn’t built on technical skills alone, it’s also requires a strong cultural fit.
We’ve put outstanding client relations at the heart of our service since we started Astute Technology Management over 20 years ago. Here’s how we earn consistent 5-star reviews for our fully managed and co-managed solutions.
We invite open communication throughout our relationship and can guarantee you that we’ll listen. Our team loves discussing ideas with our IT professionals and helping them solve problems.
Openness to learning
We’re teachable, so whatever specific business needs or systems you need us to work around, we’re happy to oblige and build that into our support strategy.
We can talk about our processes in great detail, because we’re meticulous about documentation. That documentation helps us provide maximum transparency and process adjustments to meet your needs.
Who is the best managed IT service provider in Columbus, Ohio to augment or replace your internal IT department?
Businesses that have never worked with a managed services provider before naturally have a lot of questions. This FAQ will explore the most commonly asked questions and answers about this IT support model.
"As our company has continued to grow we found that it was not cost effective to continue to try and do all of our own Network Administration and End User support for our employees. The team at Astute is always very friendly and give some of the best customer service around. I would highly recommend Astute for anyone looking to outsource their Network Administration and or End User support."
"We partnered with Astute Technology Management a few years ago and the experience has been great. I recommend them for managed services for various reasons. They are tech savvy and customer service oriented, reliable and trustworthy, they care about the work they do, listen to what your business needs are, and provide very helpful insight and/or recommendations based on their knowledge and expertise."
"Astute Technology has been a great addition to our technology solution. They have a leadership philosophy that mirrors our organizational culture, and a unique attention to detail. We are extremely happy to have Astute providing our technology oversight!"
"We have been with Astute Technology Management for over 10 years and couldn't get by without them. Their attention to detail and timely support are invaluable, and they are always willing to provide guidance whenever we call."
"With the pace of change what it is today, it would be easy to worry about managing our IT assets. I've found it much more productive to trust Astute Technology Management. They deliver. They care."
"Professional team, responsive, and very knowledgeable. Our company has more than 75 employees and Astute TM has been able to quickly and efficiently identify troublesome areas within our network infrastructure, support our users, and provide excellent guidance on how company can grow without our technology becoming a burden to the business."
"The most valuable thing astute technologies has given me, is peace of mind in knowing that I am compliant and secure. With the security measures Eric and his staff put in place, I am confident that my patients' data will not fall into the wrong hands."
"When I run into an issue in our network that I can't resolve on my own, Astute Technology Management is usually who I call. Their knowledgeable people identify and correct the problem promptly. In the event that it is not immediately resolvable, they pursue and find the solution. Great people to work with!"
"Astute has always showed us great service and gone above and beyond to help in any way they can. Their staff is personable and makes you feel like you're not just another customer, but someone that they genuinely want to help."
"Our company was having consistent Internet connectivity issues which of course leads to productivity issues and expense. Astute Technology Management assessed our situation and needs then proposed a range of solutions for us to choose from that went beyond just Internet connectivity. Through that process we experienced A high level of knowledge, speed, customer service, professionalism and follow up which I truly appreciate. Our “uptime“ has never been better."