Expert Tech Support
At Astute Technology Management our expert tech support team is here to help. 24 hours per day, 7 days per week. Locally founded and headquartered in Dublin, Ohio we offer remote and on-site support to our managed IT services clients when they need us most.
We realize that many tech support companies in Columbus, Ohio and Cincinnati, Ohio have level one technicians at the ready to help with email issues, forgotten passwords, viruses or general computer issues. At Astute Technology Management, our entry level technicians are actually Level II; with minimum CompTIA A+ and Network+ certifications. While this costs us more upfront, years of experienced help desk support have taught us that investing in properly trained and educated staff results in happier clients with more efficiently managed networks. Simply put, our clients have fewer issues with their networks because our team builds highly functioning networks that requires less troubleshooting.
Our help desk technicians are local to Central and Southern Ohio. We never outsource from overseas or states away. If our clients have a critical issue that requires an onsite support call, we can dispatch a tech and have them on site within an hour.
Our clients also appreciate how convenient and easy it is to reach us. Email, ticket submission or a phone call – whatever works best for you works for us. Even after hours support calls are answered within 60 minutes. IT support has literally never been easier, more efficient and succinct than it is today with Astute Technology Management.
Astute Technology Management services small to medium sized companies in the central Ohio (Columbus) and southern Ohio (Cincinnati) areas. Cities include Dublin, Powell, Worthington, Westerville, New Albany, Gahanna, Reynoldsburg, Canal Winchester, Lancaster, Grove City, Hilliard, Upper Arlington, Columbus, Mason, Madeira, Montgomery, Blue Ash, Beckett Ridge, Mariemont, Indian Hill, Oakley, Stetson Square and Hyde Park.