Help Desk

Professional Help Desk

At Astute Technology Management we have a professionally staffed help desk available to answer questions and solve problems Monday through Friday 8 AM to 6 PM (excluding holidays). We ensure a technician is on call and available to assist 24 hours per day, 7 days per week should a critical issue arise after hours.

We work with our clients to determine their preferred method of communication with the focus always being timely, accurate issue resolution at the client’s convenience. Some clients prefer our ticketing system, some prefer phoning in issues and some prefer email support. All our clients receive a post issue resolution survey to provide us the valuable feedback we need to ensure we are constantly meeting and exceeding our client’s expectations regarding their experience with us.

Our help desk technicians work under the direction of our Director of Services. This structured and tiered oversight safeguards coordinated and efficient use of time throughout the work day and helps prioritize our clients’ needs in a way that is most beneficial to them.

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Astute Technology Management services small to medium sized companies in the central Ohio area. Cities include Dublin, Powell, Worthington, Westerville, New Albany, Gahanna, Reynoldsburg, Canal Winchester, Lancaster, Grove City, Hilliard, Upper Arlington and Columbus.

 
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    "Astute has come onboard and done a fantastic job of integrating themselves into our environment relatively seamlessly."

    Joshua S.

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    "Astute has been a valuable partner in managing our day to day IT infrastructure."

    Steve D.

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    "We have been with Astute Technology Management for over 10 years and couldn't get by without them."

    David H.

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    "We partnered with Astute Technology Management a few years ago and the experience has been great. I recommend them for managed services for various reasons."

    A. Goff

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    "Astute Technology has been a great addition to our technology solution. We are extremely happy to have Astute providing our technology oversight!"

    Aaron D.

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    "We have been with Astute Technology Management for over 10 years and couldn't get by without them. Their attention to detail and timely support are invaluable, and they are always willing to provide guidance whenever we call."

    David H.

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    "With the pace of change what it is today, it would be easy to worry about managing our IT assets. I've found it much more productive to trust Astute Technology Management. They deliver."

    Doug P.

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    "Professional team, responsive, and very knowledgeable."

    Stephen H.

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    "Astute Technology designed, built and installed my entire network when I first went digital. They made the entire process simple for me which is perfect because I have little IT knowledge and even less time."

    Sarah T.