IT Services

Comprehensive IT Services Portfolio

Concerned that the logic behind systems and technologies will be difficult to translate into your business processes and capabilities? Don’t be. Astute Technology Management has done all that for you. We provide value to our customers by taking our technical service and support expertise and translating it into the services we provide to our clients.

We offer a comprehensive IT services portfolio starting with 24/7 network monitoring. We use the same tools to monitor your network that large organizations use to monitor their networks, 24 hours a day 7 days a week. When an issue is detected, a ticket is automatically opened with our Help Desk and our technicians begin the remediation process.

It wouldn’t make sense to monitor a network 24/7 and not have someone to help if an issue arose. That’s why Astute Technology Management offers 24/7 help desk support. You read that correctly – 24 hours per day, 7 days per week. We understand that small and medium sized business owners often work outside normal office hours. We do to – and we’re here to help. Our office is open 8 AM to 6 PM Monday through Friday with technicians on call and available to assist at any time.

We don’t just support a workstation’s Operating System; we are also tenured in supporting most common applications small to medium businesses use (like Microsoft Office, QuickBooks, Google Chrome, Adobe Acrobat, etc.). Occasionally we will come across a specialized application which we haven’t seen (it’s rare); however, we will work with the application vendor on your behalf to support the application.

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Astute Technology Management services small to medium sized companies in the central Ohio area. Cities include Dublin, Powell, Worthington, Westerville, New Albany, Gahanna, Reynoldsburg, Canal Winchester, Lancaster, Grove City, Hilliard, Upper Arlington and Columbus.

 
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    "As our company has continued to grow we found that it was not cost effective to continue to try and do all of our own Network Administration and End User support for our employees. The team at Astute is always very friendly and give some of the best customer service around. I would highly recommend Astute for anyone looking to outsource their Network Administration and or End User support."

    Joshua S.

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    "We partnered with Astute Technology Management a few years ago and the experience has been great. I recommend them for managed services for various reasons. They are tech savvy and customer service oriented, reliable and trustworthy, they care about the work they do, listen to what your business needs are, and provide very helpful insight and/or recommendations based on their knowledge and expertise."

    A. Goff

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    "Astute Technology has been a great addition to our technology solution. They have a leadership philosophy that mirrors our organizational culture, and a unique attention to detail. We are extremely happy to have Astute providing our technology oversight!"

    Aaron D.

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    "We have been with Astute Technology Management for over 10 years and couldn't get by without them. Their attention to detail and timely support are invaluable, and they are always willing to provide guidance whenever we call."

    David H.

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    "With the pace of change what it is today, it would be easy to worry about managing our IT assets. I've found it much more productive to trust Astute Technology Management. They deliver. They care."

    Doug P.

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    "Professional team, responsive, and very knowledgeable. Our company has more than 75 employees and Astute TM has been able to quickly and efficiently identify troublesome areas within our network infrastructure, support our users, and provide excellent guidance on how company can grow without our technology becoming a burden to the business."

    Stephen H.

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    "The most valuable thing astute technologies has given me, is peace of mind in knowing that I am compliant and secure. With the security measures Eric and his staff put in place, I am confident that my patients' data will not fall into the wrong hands."

    Sarah T.

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    "When I run into an issue in our network that I can't resolve on my own, Astute Technology Management is usually who I call. Their knowledgeable people identify and correct the problem promptly. In the event that it is not immediately resolvable, they pursue and find the solution. Great people to work with!"

    Mark S.

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    "Astute has always showed us great service and gone above and beyond to help in any way they can. Their staff is personable and makes you feel like you're not just another customer, but someone that they genuinely want to help."

    Olivia B.

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    "Our company was having consistent Internet connectivity issues which of course leads to productivity issues and expense. Astute Technology Management assessed our situation and needs then proposed a range of solutions for us to choose from that went beyond just Internet connectivity. Through that process we experienced A high level of knowledge, speed, customer service, professionalism and follow up which I truly appreciate. Our “uptime“ has never been better."

    Sean W.