Comprehensive IT Services Portfolio
Concerned that the logic behind systems and technologies will be difficult to translate into your business processes and capabilities? Don’t be. Astute Technology Management has done all that for you. We provide value to our customers by taking our technical service and support expertise and translating it into the services we provide to our clients.
We offer a comprehensive IT services portfolio starting with 24/7 network monitoring. We use the same tools to monitor small and mid-sized Central Ohio and Southern Ohio businesses that large organizations use to monitor their networks, 24 hours a day 7 days a week. When an issue is detected by our network monitoring software, a ticket is automatically opened with our Help Desk and our local technicians begin the remediation process.
It wouldn’t make sense to monitor a network 24/7 and not have someone to help if an issue arose. That’s why Astute Technology Management offers 24/7 help desk support. You read that correctly – 24 hours per day, 7 days per week. We understand that small and medium sized business owners often work outside normal office hours. We do to – and we’re here to help. Our office is open 8 AM to 6 PM Monday through Friday with technicians on call, available and local to Central and Southern Ohio.
We don’t just support a workstation’s Operating System; we are also tenured in supporting most common applications small to medium businesses use (like Microsoft Office, QuickBooks, Google Chrome, Adobe Acrobat, etc.). Occasionally we will come across a specialized application which we haven’t seen (it’s rare); however, we will work with the application vendor on your behalf to support the application.