Intro to VoIP
The rate of change in today’s business world continues to increase rapidly. Technologies and applications are continually evolving and offer more productivity potential than any other time in the history of business. However, despite all these advances, conducting business still requires two or more people talking in real-time to discuss and close deals.
Voice over IP (VoIP) allows businesses to clearly and efficiently communicate both internally and externally with vendors and customers. It facilitates one-to-one discussions, as well as conference calls that lead to improved collaboration in any environment. Whether a single office or larger multi-location business, VoIP provides a seamless solution that quickly scales as the business grows. It delivers feature-rich functionality, along with one of the most cost-effective ways to communicate. Plus, businesses can easily manage everything on one centralized phone system to connect teams, wherever they work.
The VoIP Advantage
VoIP provides a wide range of advantages for businesses over a PBX, key system or legacy telco system. VoIP eliminates the hassle and expense of owning and operating a phone system. Users simply connect new office phones to their existing networks—and access high-quality calls, advanced features, and easy management for one low monthly price. These features include find me/follow me, call parking, call recording and many more. Additionally, VoIP eliminates long-distance charges for domestic North American calls and reduces rates for international calls—making it the most cost-effective option for growing businesses.
Astute Technology Management partnered with Cytracom in 2019 to offer clients options when choosing the right VoIP system for their business.
For small businesses looking for a reliable, simplified phone system, Cytracom is an excellent choice. Cytracom and Astute Tech offer: No up-front hardware costs (phones are included in monthly service fee, not owned by the business), innovative features (Office 365 and Google Chrome integration) and no lengthy contract to commit to. Its platform is also easy for business owners to support on their own.
Staying in touch is critical for business success. Missed calls are missed opportunities. VoIP’s find me/follow me feature allows individuals to add mobile or other numbers to ensure they are reached at a secondary number if they are not at their desk. Then, users can integrate their service with a softphone mobile app. Softphones enable VoIP calls to be made from the mobile device, but using the business caller ID. This is an important feature to allow separation between the business and personal persona of the caller. With Bring Your Own Device (BYOD) becoming more popular, this allows employees and businesses a way to conduct business on a single device
Get big-business features in a phone system that’s easy to use and right-sized for your company. Some of the most popular features include:
- Auto Attendant
- Mobile Integration
- Ring or “Hunt” Groups
- Find Me/ Follow Me
- Voicemail to Email
- Call Recording
- Call Conferencing
- Holiday Routing
- Call Center
- Softphone Support
- Centralized Device Management